2010, ISBN: 9780470678398

eBooks, eBook Download (PDF), 2. Auflage, Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business,employing 4 million people. Fo… Más…

eBooks, eBook Download (PDF), 2. Auflage, Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business,employing 4 million people. For managers in charge of a call centeroperation, this practical, user-friendly guide outlines how toimprove results measurably, following its principles of revenuegeneration, efficiency, and customer satisfaction. In addition,this new edition addresses many industry changes, such as the newtechnology that's transforming today's call center and thelocation-neutral call center. It also helps readers determinewhether it's cost-efficient to outsource operations and looks atthe changing role and requirements of agents. * The ultimate call center guide, now revised and updated * The authors have helped over 60 companies improve theefficiency and effectiveness of their call center operations * Offers comprehensive guidance for call centers of all sizes,from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies,managers will have an improved arsenal of techniques to boost theircenter's bottom line. [PU: John Wiley & Sons], Seiten: 408, John Wiley & Sons, 2010<

ISBN: 9780470678398

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center ope… Más…

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents.The ultimate call center guide, now revised and updatedThe authors have helped over 60 companies improve the efficiency and effectiveness of their call center operationsOffers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businessesWith the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.; PDF; Business,Finance and Law > Business & management, Wiley<

ISBN: 9780470678398

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center oper… Más…

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents.The ultimate call center guide, now revised and updatedThe authors have helped over 60 companies improve the efficiency and effectiveness of their call center operationsOffers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businessesWith the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.; PDF; Business,Finance and Law > Business & management, Wiley<

ISBN: 9780470678398

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center oper… Más…

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line. BUSINESS & ECONOMICS,Customer Relations, eBooks.com<

2010, ISBN: 9780470678398

eBooks, eBook Download (PDF), 2. Auflage, [PU: John Wiley & Sons], John Wiley & Sons, 2010