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Addy, Rob:

Effective IT Service Management: To ITIL and Beyond! Addy, Rob - libro usado

2003, ISBN: 3540731970

[BUCH] - von Addy, Rob. unbenutztes Exemplar aus einer wissenchaftlichen Bibliothek. Unser Preis. Effective IT Service Management: To ITIL and Beyond![BUCH] - von Addy, RobAutor(en) … Más…

99.4, Zahlungsarten: Paypal, APPLE_PAY, Google Pay, Visa, Mastercard, American Express. Gastos de envío:Versandkostenfrei, Versand zum Fixpreis, [SHT: Sparversand], 65*** Rüsselsheim am Main, [TO: Amerika, Europa, Asien, Australien] (EUR 0.00) nepomedien
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Addy, Rob:

Effective IT Service Management: To ITIL and Beyond! - encuadernado, tapa blanda

2007, ISBN: 9783540731979

Springer, Hardcover, Auflage: 2007, 384 Seiten, Publiziert: 2007-09-03T00:00:01Z, Produktgruppe: Book, 0.77 kg, Verkaufsrang: 3163708, Balanced Scorecard, Management, Business, Finance & … Más…

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Effective IT Service Management: To ITIL and Beyond! - Addy, Rob
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Addy, Rob:
Effective IT Service Management: To ITIL and Beyond! - encuadernado, tapa blanda

2007

ISBN: 9783540731979

Springer, Gebundene Ausgabe, Auflage: 2007, 342 Seiten, Publiziert: 2007-10-04T00:00:01Z, Produktgruppe: Buch, 1.7 kg, Verkaufsrang: 3706, Einkauf, Produktion & Logistik, Management, Busi… Más…

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rob-addy:
Effective IT Service Management: To ITIL and Beyond! - encuadernado, tapa blanda

ISBN: 9783540731979

Springer. Hardcover. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library c… Más…

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rob-addy:
Effective IT Service Management: To ITIL and Beyond! - encuadernado, tapa blanda

2007, ISBN: 3540731970

[EAN: 9783540731979], Gebraucht, sehr guter Zustand, [PU: Springer], Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text… Más…

NOT NEW BOOK. Gastos de envío: EUR 8.20 Discover Books, Toledo, OH, U.S.A. [64434602] [Rating: 5 (von 5)]
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Detalles del libro
Effective IT Service Management: To ITIL and Beyond!
Autor:
Título:
ISBN:

3540731970


This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products.

Detalles del libro - Effective IT Service Management: To ITIL and Beyond!


EAN (ISBN-13): 9783540731979
ISBN (ISBN-10): 3540731970
Tapa dura
Año de publicación: 2007
Editorial: Springer
342 Páginas
Peso: 0,736 kg
Idioma: eng/Englisch

Libro en la base de datos desde 2007-10-25T00:39:46-05:00 (Mexico City)
Página de detalles modificada por última vez el 2023-07-28T08:23:22-06:00 (Mexico City)
ISBN/EAN: 3540731970

ISBN - escritura alterna:
3-540-73197-0, 978-3-540-73197-9
Mode alterno de escritura y términos de búsqueda relacionados:
Autor del libro: rob, addy
Título del libro: service management, beyond, effective, management itil, addy

Datos del la editorial

Autor: Rob Addy
Título: Effective IT Service Management - To ITIL and Beyond!
Editorial: Springer Berlin
342 Páginas
Impreso en
Peso: 0,770 kg
Idioma: Inglés
64,19 € (DE)
65,99 € (AT)
80,00 CHF (CH)
Not available (reason unspecified)
XL, 342 p. 50 illus.

BB; GB; Hardcover, Softcover / Informatik, EDV/Informatik; Informatik; Service Level Agreement; ITSM; Service License Management; Service Provisioning; IT Outsourcing; ITIL; Service Management; SLA; ISO 9000; Professional/practitioner; BC; EA

The author provides practical guidance on delivering and managing IT services in an effective and efficient manner by extending the ITIL approach to deliver proactive and pragmatic IT service management. His book offers over ten years of hands-on delivery experience gained from hundreds of real life implementations of the major ITSM solutions in the market today. It provides a candid look at the relative merits of currently accepted wisdom regarding the provision of IT services, using the principles of the IT Infrastructure Library (ITIL) guidance series. It describes IT service management processes, their objectives, shortcomings, and how these issues can be addressed in real-life situations. In addition, it delivers a workable definition of what exactly an ‘IT service’ is and how it can be defined and used in practice. Overall, he gives an unbiased view of the discipline, its objectives, major processes, and their benefits and shortcomings.

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