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Service Management for Dummies by Marcia, Hurwitz, Judith S., Bloor, Robin, Halper, Fern Kaufman - libro usado
ISBN: 9780470440582
A plain-English guide to managing IT from the customer's perspectivePractical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its c… Más…
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2009, ISBN: 9780470440582
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2009, ISBN: 9780470440582
Buch, Softcover, A plain?English guide to managing IT from the customer?s perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands o… Más…
Marcia, Hurwitz, Judith S., Bloor, Robin, Halper, Fern Kaufman:
Service Management for Dummies by Marcia, Hurwitz, Judith S., Bloor, Robin, Halper, Fern Kaufman - libro usadoISBN: 9780470440582
A plain-English guide to managing IT from the customer's perspectivePractical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its c… Más…
2009
ISBN: 9780470440582
Paperback, Minor shelf wear Good condition is defined as: a copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may s… Más…
2009, ISBN: 9780470440582
Trade paperback, New., Trade paperback (US). Glued binding. 314 p. Contains: Unspecified, Illustrations, black & white, Figures. For Dummies., [PU: For Dummies]
2009, ISBN: 0470440589
[EAN: 9780470440582], Gebraucht, sehr guter Zustand, [PU: For Dummies], Very Good Copy. Customer Service Guaranteed, Books
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Detalles del libro - Service Management For Dummies
EAN (ISBN-13): 9780470440582
ISBN (ISBN-10): 0470440589
Tapa blanda
Año de publicación: 2009
Editorial: John Wiley & Sons Ltd
314 Páginas
Peso: 0,512 kg
Idioma: eng/Englisch
Libro en la base de datos desde 2009-09-08T14:43:08-05:00 (Mexico City)
Página de detalles modificada por última vez el 2023-09-22T04:14:21-06:00 (Mexico City)
ISBN/EAN: 9780470440582
ISBN - escritura alterna:
0-470-44058-9, 978-0-470-44058-2
Mode alterno de escritura y términos de búsqueda relacionados:
Autor del libro: fern, judith, hurwitz, kaufman, robin, halper
Título del libro: management dummies, self service, computer
Datos del la editorial
Autor: Judith Hurwitz; Robin Bloor; Marcia Kaufman; Fern Halper
Título: Service Management For Dummies
Editorial: For Dummies; John Wiley & Sons
336 Páginas
Año de publicación: 2009-05-29
Peso: 0,498 kg
Idioma: Inglés
29,90 € (DE)
Not available (reason unspecified)
187mm x 233mm x 17mm
BC; Hardcover, Softcover / Informatik, EDV/Anwendungs-Software; Informatik und Informationstechnologie; Computer-Ratgeber; End-User Computing; IT Service Management; Other Software (Non-Microsoft); Sonstige Software (außer Microsoft); Sonstige Software (außer Microsoft)
Introduction. Part I: Introducing Service Management. Chapter 1: Understanding Service Management. Chapter 2: Getting Inside Service Management. Chapter 3: The Customer Is King. Part II: Getting the Foundation in Place. Chapter 4: Service Management Standards and Best Practices. Chapter 5: Implementing ITIL. Chapter 6: Implementing a Service Management Strategy. Chapter 7: Launching into Service Management. Part III: Service Management Technical Foundation. Chapter 8: The Service Management Universe. Chapter 9: The Technical Foundation of Service Management. Chapter 10: Governing the Service Universe. Part IV: Nitty-Gritty Service Management. Chapter 11: Managing the Data Center. Chapter 12: Service Support and the Service Desk. Chapter 13: Desktop and Device Management. Chapter 14: Data Management in a Service Management World. Chapter 15: Virtualizing the Computing Environment. Chapter 16: IT Security and Service Management. Chapter 17: Business Service Management. Chapter 18: Planning the Evolution of the Data Center. Part V: Real Life with Service Management. Chapter 19: Manufacturing. Chapter 20: Health Care. Chapter 21: Retail. Chapter 22: Hospitality. Chapter 23: Education. Chapter 24: Service Provider. Part VI: The Part of Tens. Chapter 25: Ten Service Management Dos and Don'ts. Chapter 26: Ten Swell Service Management Resources. Glossary. Index.Más, otros libros, que pueden ser muy parecidos a este:
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