2010, ISBN: 0313384568

[EAN: 9780313384561], Neubuch, [PU: ABC-CLIO, United States], Language: English. Brand new Book. This one-stop handbook gives managers who have been charged with creating metric scorecard… Más…

[EAN: 9780313384561], Neubuch, [PU: ABC-CLIO, United States], Language: English. Brand new Book. This one-stop handbook gives managers who have been charged with creating metric scorecards techniques that will make them truly effective.Written for managers who want/need to create and use scorecards, Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations provides a unique perspective on this vital management tool. Focusing on performance improvement, it describes the intellectual foundation behind scorecards and demonstrates how metrics can be used to enhance feedback, motivation, and employee engagement.The book offers a background primer on statistics and research methods, outlining the basics of metrics such as attributes, scope of measures, and levels of analysis to help managers understand what should go into the scorecard and why. Key techniques for using scorecards are showcased and step-by-step guidance on creating metric scorecards for teams, departments, and entire organizations is provided, including specialized situations such as customer service measurement or monitoring off-site performance. Finally, managers are taught how to analyze results intelligently and translate metrics into effective operational practices. Extensive running examples address both service and manufacturing metrics and each chapter ends with a set of learning objectives.Includes a statistics chapter with an expanded discussion of power analysis and a reprint of Cohen's classic power chartsOffers a conceptualization section in each chapter that provides a vocabulary of metric termsPresents an expanded discussion of Katz and Kahn's properties of an open systemProvides a description of how generic system theory concepts can be applied to the workplaceAn extensive reference section with a step-by-step summary helps managers put it all together, Books<

2010, ISBN: 9780313384561

Gebunden, 368 Seiten, 240mm x 161mm x 24mm, Sprache(n): eng An extensive reference section with a step-by-step summary helps managers put it all togetherThis one-stop handbook gives manag… Más…

Gebunden, 368 Seiten, 240mm x 161mm x 24mm, Sprache(n): eng An extensive reference section with a step-by-step summary helps managers put it all togetherThis one-stop handbook gives managers who have been charged with creating metric scorecards techniques that will make them truly effective. Written for managers who want/need to create and use scorecards, Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations provides a unique perspective on this vital management tool. Focusing on performance improvement, it describes the intellectual foundation behind scorecards and demonstrates how metrics can be used to enhance feedback, motivation, and employee engagement. The book offers a background primer on statistics and research methods, outlining the basics of metrics such as attributes, scope of measures, and levels of analysis to help managers understand what should go into the scorecard and why. Key techniques for using scorecards are showcased and step-by-step guidance on creating metric scorecards for teams, departments, and entire organizations is provided, including specialized situations such as customer service measurement or monitoring off-site performance. Finally, managers are taught how to analyze results intelligently and translate metrics into effective operational practices. Extensive running examples address both service and manufacturing metrics and each chapter ends with a set of learning objectives.Ruth A. Huwe is a full-time lecturer in the Department of Management and Organization Studies at the University of Washington, Seattle. Versandkostenfreie Lieferung, [PU: Greenwood Press]<

2010, ISBN: 0313384568

[EAN: 9780313384561], Neubuch, [PU: Praeger], new, Books