2013, ISBN: 9780770435615

eBooks, eBook Download (EPUB), The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerit… Más…

eBooks, eBook Download (EPUB), The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.&#160;Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:Rule #1: Customer Service Is Not a DepartmentRule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself &quote;What Would Mom Do?&quote;Rule #19: Be a Copycat Rule #25. Treat Every Customer like a RegularRule #39: Don&rsquo;t Try Too HardAs simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customersChock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere. [PU: The Crown Publishing Group], Seiten: 208, The Crown Publishing Group, 2013<

2013, ISBN: 9780770435615

Currency, Kindle Edition, Auflage: 1st, 209 Seiten, Publiziert: 2013-03-05T00:00:00.000Z, Produktgruppe: Digital Ebook Purchas, Verkaufsrang: 420203, Management & Leadership, Business & M… Más…

Currency, Kindle Edition, Auflage: 1st, 209 Seiten, Publiziert: 2013-03-05T00:00:00.000Z, Produktgruppe: Digital Ebook Purchas, Verkaufsrang: 420203, Management & Leadership, Business & Money, Subjects, Books, Sales & Selling, Marketing & Sales, Customer Relations, Processes & Infrastructure, Reference, Sponsored Selections, Special Features Stores, Industries, Kindle eBooks, Categories, Kindle Store, Business & Investing, Great on Kindle, Specialty Stores, Whispersync for Voice 3.95, English Language Store, Word Wise Enabled, v3 Testing Node2, Education & Reference, Kindle Lifelong Learning: Biographies, Business & History, Kindle books for teams and groups, partition_00000018, Kindle Books for Business, Kindle Books for Others, partition_00000019, Kindle eBooks for Business, Wishlist Offer 1, partition_00000021, The Best Business Books of All Time, partition_00000023, Format: Kindle eBook, Currency, 2013<

ISBN: 9780770435615

*The Customer Rules* - The 39 Essential Rules for Delivering Sensational Service / epub eBook für 12.99 € / Aus dem Bereich: eBooks, Wirtschaft Medien > Bücher nein eBook als epub eBooks … Más…

*The Customer Rules* - The 39 Essential Rules for Delivering Sensational Service / epub eBook für 12.99 € / Aus dem Bereich: eBooks, Wirtschaft Medien > Bücher nein eBook als epub eBooks > Wirtschaft, Crown<

ISBN: 9780770435615

The Customer Rules - The 39 Essential Rules for Delivering Sensational Service: ab 17.99 € eBooks > Wirtschaft Crown, Crown

2013, ISBN: 9780770435615

eBooks, eBook Download (EPUB), [PU: The Crown Publishing Group], The Crown Publishing Group, 2013