2010, ISBN: 9781446200315

Electronic Inspection Copy available for instructors hereThe relationship between a market and a consumer is complex. Far from simply an exchange of services there is an often complex tra… Más…

Electronic Inspection Copy available for instructors hereThe relationship between a market and a consumer is complex. Far from simply an exchange of services there is an often complex transaction of feeling, meaning and experience. How does the study of relationship marketing interpret this? In this exciting new book the authors explore the factors of relationship marketing in its contemporary. Electronic Inspection Copy available for instructors hereThe relationship between a market and a consumer is complex. Far from simply an exchange of services there is an often complex transaction of feeling, meaning and experience. How does the study of relationship marketing interpret this? In this exciting new book the authors explore the factors of relationship marketing in its contemporary context, with the consumer in mind. From the experience of a football club supporter to experiences of gap year travel, to text messaging behaviour, and to using the library, the focus of this text is on the consumer perspective. From this angle, issues of relationship marketing, and its management, take on a new and exciting bearing. Topics examined include: frameworks for analyzing the consumer experience; consumer communities; issues of customer loyalty; the impact of ICT on relationship marketing; and the creative consumer. Each chapter is supported by - or based on - an in-depth case study, many of which are drawn from the authors' research. eBooks, Business, Finance & Law~~Business and Management~~Sales & Marketing, Relationship Marketing~~EBook~~9781446200315~~Gary Warnaby, Steve Baron, Tony Conway, , Relationship Marketing, Gary Warnaby, 9781446200315, SAGE Publications, 04/20/2010, , , , SAGE Publications<

ISBN: 9781446200315

The relationship between a market and a consumer is complex. Far from simply an exchange of services there is an often complex transaction of feeling, meaning and experience. How does the… Más…

The relationship between a market and a consumer is complex. Far from simply an exchange of services there is an often complex transaction of feeling, meaning and experience. How does the study of relationship marketing interpret this? In this exciting new book the authors explore the factors of relationship marketing in its contemporary context, with the consumer in mind. From the experience of a football club supporter to experiences of gap year travel, to text messaging behaviour, and to using the library, the focus of this text is on the consumer perspective. From this angle, issues of relationship marketing, and its management, take on a new and exciting bearing. Topics examined include: frameworks for analyzing the consumer experience; consumer communities; issues of customer loyalty; the impact of ICT on relationship marketing; and the creative consumer. Each chapter is supported by - or based on - an in-depth case study, many of which are drawn from the authors' research. eBooks > Fremdsprachige eBooks > Englische eBooks > Ratgeber & Freizeit > Business & Karriere; eBooks > Fachbücher > Wirtschaft; eBooks > Fremdsprachige eBooks > Englische eBooks > Sach- & Fachthemen > Wirtschaft; eBooks > Fachbücher > Sozialwissenschaft , Sage Publications, PDF, Sage Publications<

ISBN: 9781446200315

Provides not only new insights into the subject but also offers readers a highly applied framework for exploring the contribution of relationship marketing to organisational performance.;… Más…

Provides not only new insights into the subject but also offers readers a highly applied framework for exploring the contribution of relationship marketing to organisational performance.; PDF; Business,Finance and Law > Business & management > Sales & marketing, Springer London<

ISBN: 9781446200315

Relationship Marketing - A Consumer Experience Approach: ab 42.99 € eBooks > Wirtschaft SAGE Publications, SAGE Publications

2010, ISBN: 9781446200315

A Consumer Experience Approach, eBook Download (PDF), eBooks, [PU: SAGE Publications Ltd]